Cable Modem/Router Cable Modem plus Dual-band Wireless-AC Router USER MANUAL
Cable Modem Connection Kit which has an excellent splitter and 2 coaxial cables packaged together at a reasonable price. You can also purchase splitte
Table 26. SysLog Server Event Format Parameter Description The three-letter abbreviation for the month (e.g., JUN, JUL AUG, etc.) MMM The two-digit d
The table below lists all events that can be sent to the SysLog server. Table 27. SysLog Server Event and Meaning Event Text Meaning An inbound reque
firewall has begun to police traffic, or the firewall was previously disabled, and the user has enabled it through the user interface. Remote configur
12 Parental Control Menu Options The Parental Control Menu lets you: • Configure the rules for Internet access based on user or time period • Confi
Figure 27. Example of Basic Setup Page 104
Table 28. Basic Setup Menu Option Option Description Enable Parental Control Check the box to enable Parental Control. Content Policy Configuration
User Setup The User Setup page is the master page to which each individual “user” is linked to a specified time access rule, content filtering rule, a
Table 29. User Setup Menu Option Option Description User Configuration Enter a user name (e.g. Mom, Dad, Bro, Sis) and click Add User. Select a user
Trusted Computers Enter the MAC address of a computer or other device to bypass the login requirement. This computer or device will always have acces
ToD Filter (Time of Day Filter) The ToD page allows you to configure the Internet access policies according the time of day settings. This page is tie
Now that your cable modem is connected, do this. When your cable modem first connects to your cable service provider, allow 5 to 30 minutes for the c
Table 30. ToD Filter Menu Option Option Description Enter a name for the time access policy and click Add New Policy. Time Access Policy Configurati
Event Log The Event Log page shows you the events related to the settings of Parental Control. This table is a running list of the last 30 Parental C
13 VPN (Virtual Private Network) Menu Options The VPN Menu lets you: • Configure a VPN tunnel • View VPN event logs Basic Setting This page allows
Figure 31. Example of Basic Page Table 31. Basic Menu Option Option Description Select Enable to enable L2TP (Layer 2 Tunneling Protocol) server.
IPSec The IPSec page allows you to configure IPSec tunnel and endpoint settings. A VPN tunnel is usually established in two phases. Each phase establi
To access the IPSec page: 1 Click the Router menu tab. 2 Then click the VPN /IPSec submenu. Figure 32 shows an example of the menu and Table 32 des
Table 32. IPSec Menu Option Option Description This is a pull-down list of VPN Names defined below. Select the specific VPN tunnel to configure. Tun
Enter IP address according to the Network Address Type. Remote Address Configure the IPSec protocol related parameters. IPSec Settings Pre-Shared Key
are temporarily disconnected. Phase 2 Encryption Select the key size and encryption algorithm to use for data communications. Null: No data encryption
Select Enable to enable replay detection. As VPN setup is processing intensive, the system is vulnerable to Denial of Service (DOS) attacks. The IPSec
Front Panel LEDs LIGHT COLOR DESCRIPTION Power Green ON: Power is supplied to the Cable Modem/Router. OFF: Power is not supplied to the Cable Modem/
L2TP/PPTP The L2TP/PPTP page allows you to configure server and security settings. The L2TP (Layer 2 Tunneling Protocol) and PPTP (Point-to-Point Tunn
Table 33. L2TP/PPTP Menu Option Option Description PPP Address Range (Start/End) Configure the dedicated IP address pool for L2TP/PPTP. The LAN IP
Event Log The Event Log page shows the VPN event log. To access the Event Log page: 1 Click the Router menu tab. 2 Then click the VPN /Event Log sub
14 Management Menu Options The Management Menu lets you: • Configure Admin Account • Configure Remote Management • View Event Log • Run Diagnostic
Figure 35. Example of Admin Account Page Table 35. Admin account Menu Option Option Description Enter the existing security password. The passwo
2 Then click the Management/Remote Management submenu Figure 31 shows an example of the menu and Table 36 describes the items you can select. Figure
Figure 37 below shows an example of the menu and Table 37 describes the items you can select. Figure 37 Example of Event Log Page Table 37 Eve
Diagnostics Note: Some software versions may not support this feature. The Diagnostics page allows you to troubleshoot connectivity problems. Two util
Figure 39. Example of Diagnostics - Traceroute Page To run either utility: 1 Select the utility from the Utility drop-down list. 2 Make any chang
Table 38. Diagnostics Menu Option Option Description Select the utility for troubleshooting. Utility Enter the required parameters to perform diagno
Back Panel LAN 1-4 (Gigabit Ethernet 1-4) Four 10/100/1000 auto-sensing Ethernet ports for computers and other devices that have an Ethernet port.
Figure 40 shows an example of the menu and Table 39 describes the items you can select. Figure 40 Example of Backup/Settings Page Table 39 Ba
15 Cable Modem Menu Options The Cable Modem Menu lets you: • View Device Information • View information about your current Connection. • Restore F
Figure 41 The Device Information page. Table 40. Device Information Menu Option Option Description Software Version Shows the information on the c
Connection The Connection page is a read-only screen that shows the status of the steps in your Cable Modem/Router registration process. It also shows
Figure 42. Example of the Connection Page 134
Restart/Restore Factory/Frequency set The Restart/RestoreFactory page allows you to configure restart and restore the Cable Modem/Router to its factor
Appendix A: Troubleshooting Tips Problem: I cannot access the Internet. What should I do first? Solution: ¾ Make sure that your Cable Modem/Router
Problem: I cannot access the Internet. My Power light is on, and my Downstream and Upstream lights are on or blinking. My Online light won’t stay o
¾ Check the wireless security settings on the wireless device and verify that your device is using the same wireless security and password as the Cab
¾ For some computers and some tablets, try deleting the old network settings including the SSID and password/pre-shared key. After you do that, use t
3 Connecting Devices to the Cable Modem/Router This chapter explains how to connect devices (computers, phones, tablets, game stations, etc.) to the
Appendix B: If You Need Help We encourage you to register your product and to notice the many support options available from Zoom. Please go to www.
Appendix C: Compliance FCC Interference Statement This equipment has been tested and found to comply with the limits for a Class B digital device pu
IMPORTANT NOTE: FCC Radiation Exposure Statement This equipment complies with FCC radiation exposure limits set forth for an uncontrolled environment.
• The default SSID (wireless network name) is assigned as Zoomxxxx (where xxxx are the last 4 hexadecimal characters of the cable modem CM MAC addres
(page 21) computers with built-in wireless capabilities. ¾ If you are using a Macintosh computer see the instructions on page 22 for Connecting a Mac
Connecting a Wireless-enabled Device (including the iPhone or other cellular phones, iPad or other tablets, the iPod Touch, etc.) to the Cable Modem/R
Connecting a Windows 8.1 or Windows 8 Computer with Built-in Wireless Capabilities 1 On the desktop, click the Wireless Network Icon in your comput
Connecting a Windows 7 Computer with Built-in Wireless Capabilities 1 Click the Wireless Network Configuration utility icon in your computer’s
NOTICE This document contains proprietary information protected by copyright, and this Manual and all the accompanying hardware, software, and docum
Connecting a Windows Vista Computer with Built-in Wireless Capabilities 1 From the Start menu select Connect to. 2 If available, click on Zoomxxxx_
To disconnect from the current network: 1 From the Windows Start menu, select Connect to. 2 In the Disconnect or Connect to another network dialog b
Connecting a Macintosh OS X Computer with Built-in Wireless Capabilities 1 Click the Wi-Fi icon in the menu bar. If the Wi-Fi icon does not appear o
Connecting a Computer with a Wireless adapter to the Cable Modem/Router 1 Go to the computer that is set up with a wireless adapter that you want to
3 Select or click on Disconnect or similarly-named button. Using WPS as an alternative way to set up your Wireless Network If all the Wi-Fi compati
Windows 7 Windows 8.1 or Windows 8 5 Press the Wi-Fi Protected Setup (WPS) button on the router for at least 3 seconds. (You do not need to type
folders or devices such as printers. Most users should select Yes. If you know you don’t want to share files or devices, select No. Repeat steps 1-5
If you are using a non Windows computer or other device that supports WPS Please refer to the instructions for your device for more information on u
Connecting Additional Computers and/or Other Devices to the Cable Modem/Router’s Ethernet/LAN ports You can plug up to four computers, game console
4 Changing the Default Wireless Settings Your Cable Modem/Router comes from the factory with a default SSID (Wireless Network Name), WPA-PSK/WPA2-PSK
CONTENTS CHAPTER 1 GETTING STARTED...6 PackageContents...
You can check to see if all other clients that you plan to put on the network support WPA or WPA2. You can do this by checking the manual that came wi
3 Click Wireless on the top menu. 4 The Wireless Radio page appears. Under Select 2.4 or 5 GHz option. Select 2.4 GHz if your existing wireless net
Setting Up Security Using WEP If any of your network devices DOES NOT support WPA or WPA2, you can use WEP to configure network security. WEP can be c
Disabling Security If for some reason you need to set up an unsecured network, you will need to disable the default security that is currently set up
5 Online Gaming Read this chapter if you are going to use your Cable Modem/Router for online gaming. Some online games require you to make changes to
DMZ Host The DMZ (De-militarized Zone) Host page allows you to configure a network device (e.g. a PC or gaming system) to be visible directly to the
7 Then click the Advanced / DMZ. The DMZ Host page appears: 8 Enter the last byte of the LAN IP address of the static IP address you assigned to you
Port Triggers Port Triggering works by sensing when your game sends data out through a specific port. The outgoing data signals the router to allow th
7 We will need to setup 5 triggers for World of Warcraft. The first rule would cover ports 1119-1120. Enter 1119 in the Trigger Start Port field a
If your online game does not work and you are sure that you entered the correct ports on the port triggering page, check to see if you have a firewal
PrimaryNetwork ...
6 Advanced Settings Advanced Settings is primarily for technically advanced users. For most people, the options that are set by default when the Cable
Accessing the Zoom Configuration Manager From your Web browser, you will log in to the interface to define system parameters, change password settings
3 In the Login screen, enter: default username: admin default password: admin Both the username and password are case sensitive. The default use
Configuration Manager Interface Menus You can skip to specific sections of this User Manual based on your intended use of the Cable Modem/Router. Each
13 VPNEnable the VPN protocol and configure IPSec tunnels, L2TP and PPTP server options 112 14 ManagementConfigure for Admin Account, Remote Manage
7 Status Page The Status Menu lets you • View the status and connection information of the Cable Modem/Router. • Click on the Modem box to bring yo
8 Wireless Settings The Wireless Menu lets you: • Configure the Cable Modem/Router to serve as a wireless access point (AP) • Configure essential
Figure 3 Example Wireless Radio Page Table 2. Primary Radio Menu Options Option Description Select 2.4 GHz or 5 GHz Select which frequency band yo
802.11n-mode In Auto mode, your Cable Modem/Router will automatically adjust to avoid interference with neighboring devices. Most users should use
Table 3. Country Extension Channel List Control Channel Sideband for Control Channel Extension Channel US Channel 1-7 Lower Channel Number + 4 US
Backup/RestoreSettings...12
Figure 4. Example Wireless Primary Network page 50
Table 4. Primary Network Menu Option Option Description Primary Network Select Enable to enable the primary wireless network. Network Name (SSID) Se
RADIUS Port (Relevant only when the RADIUS server is enabled) Enter the UDP port number of the RADIUS server. The default port is 1812. RADIUS Key (
Guest Network The Guest Network page allows you to configure a guest network. A guest network is a small section of an organization's computer n
Figure 5. Example of Guest Network Page 54
Table 5. Guest Network Menu Option Option Description Guest Network Selection Select which Guest Network to setup. Guest Network Select Enable to e
RADIUS Port (Relevant only when the RADIUS server is enabled) Enter the UDP port number of the RADIUS server. The default port is 1812. RADIUS Key (
or GUEST to create a Virtual LAN. IP Address Enter the IP address to be the default Cable Modem/Router address for clients connected this guest networ
Advanced The Advanced page allows you to configure advanced wireless settings. Most users will have no need to change these settings. To access the
Table 6. Advanced Menu Option Option Description 54gTM Mode Auto by default. XPressTM Technology When Xpress is turned on, aggregate throughput can
1 Getting Started This User Manual provides instructions for connecting and configuring your Model 5363 Cable Modem/Router and for setting up wireless
Beacon Interval A beacon is a packet broadcast by the router to synchronize the wireless network. The default interval is 100 ms. DTIM Interval Interv
Figure 7 Example WPS page Table 7 WPS Menu Options Option Description WPS Disable or enable WPS. WPS does not work with WEP. AP Self-PIN number:
Bridging The Bridging page allows you to configure WDS (Wireless Distribution System) feature. Only those bridges listed in the Remote Bridges table
Table 8. Bridging Menu Option Option Description Wireless Bridging Select to enable or disable wireless bridging. Remote Bridges Table of remote bri
Figure 9. Example of Access Control Page 64
Table 9. Access Control Menu Option Option Description Wireless Interface Select the wireless interface to configure the access control list. MAC Re
WMM (Wi-Fi Multimedia) The WMM page allows you to configure WMM (Wi-Fi Multimedia) feature. WMM is a subset of the 802.11e wireless LAN (WLAN) specif
Table 10. WMM Menu Option Option Description WMM Support Select On to include the WME Information Element in the beacon frame. No-Acknowledgeme
Neighbor APs This page allows you to view Nearby Wireless Access Points. To access the Neighbor APs page: 1 Click the Wireless menu tab. 2 Then c
Table 11. Neighbor APs Options Option Description Network Name Shows the list of Wireless Access Points. Security Mode Shows the Wireless Security m
• If you haven’t already set up your Cable Modem/Router using the Quick Start, go to Chapter 2: Installing the Cable Modem/Router. • If you have a
9 Basic Menu Options The Basic Menu lets you: • Configure LAN Settings • Configure the DHCP server for the LAN and UPnP • Configure WAN Settings •
Figure 12. Example of Setup Page Table 12. LAN Settings Menu Option Option Description LAN IP Address Set the base LAN IP for your private network
DHCP The DHCP page allows you to configure your Cable Modem/Router’s DHCP server. To access the DHCP page: 1 Click the Router menu tab. 2 Then click
Table 13. DHCP Menu Options Option Description DHCP Server Select Yes to use the internal DHCP server of the Cable Modem/Router, or select No to di
Figure 14 Wan Settings page Table 14. WAN Settings Menu Options Option Description Click the Bridge button if you do not wish to use the 5363 as
My Network The My Network page allows you to view all users wired or wireless connected to the device. To access the My Network page: 1 Click the Rou
Table 15. My Network Menu Options Option Description View status of the connected client’s MAC address. Mac Address View status of connected clien
10 Advanced Menu Options The Advanced Menu lets you: • Enable advanced features of the Cable Modem/Router • Configure the LAN IP address, MAC addres
Figure 16. Example of MAC Filtering Page Table 16. MAC Filtering Menu Option Option Description MAC Address PCs and other devices can be added to t
IP Filtering The IP Filtering page allows you to configure IP address filters in order to block specific network devices on your LAN from accessing th
2 Installing the Cable Modem/Router This chapter provides basic instructions for setting up your cable modem/router. This chapter is almost identical
Figure 17. Example of IP Filtering Page 80
To activate the IP address filter: 1 Enter the last byte (the numbers after the last period) of the IP address in Start Address and End Address. 2 C
Table 18 describes the items you can select. Figure 18. Example of Port Filtering Page For example, if you would like to block all PCs on the priva
Table 18. Port Filtering Menu Option Option Description Enters the start and end port of the port filter range Start/End Port Filter either both TCP
Table 19 describes the items you can select. Figure 19. Example of the Port Forwarding Page To activate the port forwarding: 1 Enter the port range
Table 19. Forwarding Menu Option Option Description Local IP Address Enter the IP address to which forwarded traffic should be sent. Enter the range
To access the Port Triggers page: 1 Click Router in the menu tab. 2 Then click the Advanced/Port Triggers submenu. 3 To add a new rule, click on t
Table 20. Port Triggers Menu Option Option Description Trigger Range (Start / End Port) Enter the trigger range (starting and ending ports) of the ap
Figure 21. Example of DMZ Host Page To configure DMZ settings: 1 Enter the last byte of the LAN IP address of the PC or other device on your networ
DDNS The DDNS page allows you to make use of a DDNS server. Dynamic DNS (DDNS) allows a dynamic IP address to be aliased to a static, pre-defined host
TV signal when that cable is used with a working TV set-top box.) Here are some ways you can get the live cable:
To activate the DDNS client: 1 Go to the DynDNS website and create an account for the Dynamic DNS service. 2 You will create a username and passwor
RIP Setup The RIP Setup page allows you to configure RIP (Router Information Protocol) parameters. RIP automatically identifies and uses the best kn
It is unlikely that your cable Internet service supports this mode. If they do, and you want to enable RIP, you will need to ask for the CMTS’s key na
Options The Options page allows you to configure the Cable Modem/Router to operate in different modes that adjust how the device routes IP traffi
Figure 24. Example of Options Page To enable a feature: 1 Click the appropriate check box (a check mark will appear). 94
2 When you are done with your selections, click on the Apply button. Table 23. Options Menu Option Option Description Prevents the Cable Modem/Route
11 Firewall Menu Options The Firewall Menu lets you: • Configure the level of protection your firewall provides • View the firewall logs Basic The B
Table 24. Basic Menu Option Option Description By increasing the level from low to medium or high you can restrict traffic to only certain predefine
To enable the automatic email alerts: 1 Configure the email address you want to send alerts to. You also need to configure the email account you will
Table 25. Local Log Menu Option Option Description Enabling this feature causes the Cable Modem/Router to report all permitted connection attempts. P
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