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32 Zoom 10BaseT Cable Modem User’s Manual

Appendix

Troubleshooting

This section provides tips for troubleshooting your cable

modem in the event of minor problems. In addition, check the

Cable Modem Frequently Asked Questions (FAQs) section on

our website: http://www.zoom.com/cable/faqs.html

Note:

If your cable modem is not responding, the first step

should be to reinstall it. This may take a few minutes, but

it is frequently the quickest and easiest solution.

Problem: I cannot access my Internet service or send or

receive email.

Solutions:

• Check all physical connections. The READY, 10BT,

and SYNC lights on the modem’s front panel must all

be a steady green before your cable modem will work.

• Check to see that your cable TV service is working. If

not, call your cable service provider.

• Verify that the MAC and Ethernet Adapter addresses

you gave to your service provider are correct, and that

they are entered into their system. See page 5.

• Make sure your Network Interface Card is functioning

correctly. Refer to the documentation if necessary.

• Check that TCP/IP is configured correctly. Refer to

the section of this manual entitled Configuring Your

Computer’s Network Settings on page 8. Verify

that the TCP/IP parameters supplied by your cable

company are correct and up-to-date.

Problem: The power to my cable modem goes on and off.

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Zoom 10BaseT Manual do Utilizador Página 36